Refund policy
Returns
Due to the nature of our products, we don't accept returns for change of mind. However, your satisfaction matters to us, so if your order arrives damaged, defective, or incorrect, we've got you covered.
To be eligible, you must contact us within 14 days of delivery with your order number and photos of the issue. Once approved, we'll offer a full refund or a free replacement, your choice.
Non-returnable items
Personal care items (including our lip plumper) are final sale for hygiene reasons and cannot be returned or exchanged unless received damaged or defective.
Refunds
Once your return or claim is approved, refunds are issued to your original payment method within 5–7 business days. Please note that because items ship from our fulfillment partners, processing can take slightly longer than with a typical retailer, we appreciate your patience.
Cancellations
Orders can be cancelled for a full refund only before they've shipped. Once an order enters fulfillment, we're unable to cancel or redirect it.
Damaged or lost in transit
If your order arrives damaged or never arrives, contact us right away so we can file a claim on your behalf and get you a replacement or refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at refunds@gustafco.com
Refund Policy
Because our products ship directly from our fulfillment partners, refunds work a little differently than at a typical store, here's exactly what to expect.
When you qualify for a refund
- Your item arrived damaged, defective, or not as described
- Your item never arrived and is confirmed lost in transit
- You cancelled your order before it shipped
When you don't qualify
- Change of mind after the order has shipped
- Minor variations in color/packaging from supplier photos
- Personal care items (like our lip plumper) that have been opened or used
How to request one
Email us at refunds@gustafco.com within 14 days of delivery with your order number and, if applicable, photos of the issue. We'll review and respond within 2 business days.
How refunds are processed
Once approved, we issue your refund to the original payment method. Because we coordinate with our fulfillment partners to confirm and process claims, please allow 5–7 business days for the refund to post, and up to an additional 3–5 business days for your bank or card provider to show it.
Partial refunds
If only part of your order is affected (for example, one item in a multi-item order), we'll refund just that portion rather than the full order.
Store credit option
If you'd rather have store credit than a refund to your original payment method, let us know when you submit your request, we're happy to issue that instead, often faster.